If you find yourself in a car accident, call us right away and we’ll immediately set to work on organising your repairs. We’ll provide you with important information on what to do next.
To get your car towed, you must contact Towing Allocation on 13 11 76 to have a tow truck allocated to you. The towing industry underwent some changes about 20 years ago to avoid multiple tow trucks arriving at accident scenes. Now, you call the towing allocation service and they’ll sort you out.
You may need to sign an Authority to Tow form prior to your tow. Once this is signed, make sure your tow truck driver takes you to our Springvale workshop so we can get started quickly. Make sure to read the address on the form, as this is where the driver will take your vehicle.
Some insurance companies may try to direct you to their repair services, however you are under no obligation to have your car repaired at the insurers workshop. We work with insurance companies to guarantee our work, so you don’t have to worry. You are entitled to use an approved repairer of your choice.
Avoid extra towing expenses by having your vehicle delivered right to us. If you need towing later, we can provide that service.